JASON NEXOR LLC strives to ensure your satisfaction with our men’s outerwear. This Refund and Returns Policy explains how to return or exchange products purchased on jasonnexor.com.
Return Eligibility
- Standard Returns: Items purchased may be returned within 30 days of delivery for a refund or exchange, provided they are unused, in original condition, with tags attached, and in original packaging.
- Customized/Bespoke Items: Due to their personalized nature, customized jackets are non-returnable unless defective.
- Defective or Incorrect Items: If an item is damaged, defective, or not as ordered, we’ll provide a full refund or replacement, including shipping costs.
Return Process
- Contact us at info@jasonnexor.lat or +1-425-866-8123 within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
- Package the item securely with the RMA number included.
- Ship to: JASON NEXOR LLC, 3202 Garnet St, Los Angeles, CA 90023.
- Provide tracking information to info@jasonnexor.lat.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Refunds are processed within 5-7 business days of receiving the returned item, issued to the original payment method via ZenPayment.
- Original shipping fees are non-refundable unless the return is due to our error.
- Refunds for international orders exclude duties/taxes.
Exchanges
Exchanges are subject to availability. Follow the return process and specify your desired exchange item. We’ll cover shipping for exchanges of defective/incorrect items.
Non-Returnable Items
- Worn, washed, or altered items.
- Limited-edition or clearance items (unless defective).
- Gift cards or promotional credits.
Contact Us
For return inquiries:
- Email: info@jasonnexor.lat
- Phone: +1-425-866-8123
- Address: JASON NEXOR LLC, 3202 Garnet St, Los Angeles, CA 90023